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Pharmacy Services

Hospital Pharmacy
Hospital Pharmacy Services is the pharmacy service department of the University of Illinois Hospital & Health Sciences System (UI Health) and is a teaching and research unit of the Department of Pharmacy Practice, College of Pharmacy, that provides sophisticated clinical, distributive and technological services. The pharmacy staff work in cooperation with physicians, nurses, and other health care professionals to ensure the provision of rational drug therapy and provide direct patient care/education.

Ambulatory Care Pharmacy
Ambulatory Care Pharmacy provides comprehensive pharmaceutical care of the highest quality and ensure safe, rational, and cost-effective use of medications to achieve optimal outcomes. It provides services in a wide range of UI Health departments which include cardiology, emergency medicine, family medicine, gastroenterology and hepatology, geriatrics, infectious disease, internal medicine, nephrology, neurology, oncology, pediatrics, as well as clinics and services on antithrombosis, diabetes, medication assistance program, medication therapy management, pulmonary, smoking cessation, transplant and women's health.

UI Health Antithrombosis Center
‚ÄčThe Center's (ATC) team of clinical pharmacists is nationally recognized for its expertise in the management and monitoring of patients who receive anticoagulants such as warfarin, heparin, low molecular weight heparins, target-specific oral anticoagulants, and other antithrombotic agents. UI Health ATC clinical pharmacists, in collaboration with referring physicians, focus on maximizing the benefits and reducing adverse effects resulting from antithrombotic therapy.

UI Health Personalized Medicine Program
One of the few of its kind in the country, the Personalized Medicine Program at University of Illinois Hospital & Health Sciences System (UI Health) is a novel multidisciplinary service that involves genotyping  for  cardiovascular  medications,  in  conjunction  with  a clinical pharmacogenomics consult service, to assist with genotype interpretation  and  genotype-guided  medication  management.

The University of Illinois at Chicago (UIC), College of Pharmacy, (the “University”), recently sent letters to approximately 268 individuals informing them of an incident that was discovered on September 18, 2017, where an issue in the UIC Drug Prior Authorization tracking system permitted potential unauthorized access to the tracking system via the Internet.

The information that was exposed, included Medicaid Record Identification Number, Last Name, First Name, Date of Birth, Medication Requested, Approved Medication Range, Combined IRXR Range, Prior Authorization Status, and Approval Expiration Date.

In response to this incident, the University has taken steps to make sure that this type of incident does not happen again. The error in the tracking system’s authentication system was immediately fixed to prevent further incidents.

While we have seen no evidence that patient information has been misused, as a precaution, we recommend that you take immediate steps to protect yourself from the possibility of identity theft.  You should place a fraud alert on your credit files. A fraud alert lets creditors know to contact you before opening new accounts. It is only necessary to contact ONE of the three credit bureaus listed below to place the fraud alert:

  • Equifax: 1-800-525-6285;; P.O. Box 105069, Atlanta, GA 30348
  • Experian: 1-888-EXPERIAN (397-3742);; P.O. Box 9554, Allen, TX 75013
  • TransUnion: 1-800-680-7289;; P.O. Box 2000, Chester, PA 19016

As soon as one of the three bureaus confirms your fraud alert, the others are notified to place alerts on their records as well.  You will then receive letters with instructions on how to get a free copy of your credit report from each agency.

When you receive your credit reports, look them over carefully.  Look for accounts you did not open. Look for inquiries from creditors that you did not initiate.  And look for personal information, such as your home address and Social Security Number, that is not accurate.

If you do find unusual or suspicious activity on your credit reports, call your local police or sheriff’s office and file a police report of identity theft. You should obtain a copy of the police report.  You may need to give copies of the police report to creditors to clear up your records. 

Even if you do not find any signs of possible problems, you should check your credit report every three months for the next year.  If you see anything you do not understand, call the credit reporting agency at the telephone number on the report. You should also check on the identity of anyone who calls or emails asking you to provide or verify your personal identification information, especially your Social Security Number.    

You may also place a security freeze on your account.  By placing a security freeze, someone who fraudulently acquires your personal identifying information will not be able to use that information to open new accounts or borrow money in your name. You will need to contact, in writing, the three national credit reporting bureaus listed above to place the freeze. Keep in mind that when you place the freeze, you will not be able to borrow money, obtain instant credit, or get a new credit card until you temporarily lift or permanently remove the freeze. The cost of placing the freeze varies by the state you live in and for each credit reporting agency. However, if you are a victim of identity theft and have filed a report with your local law enforcement agency or submitted an ID Theft Complaint Form with the Federal Trade Commission, there may be no charge to place the freeze.

Additionally, here is a brochure that explains other steps that you can take to prevent identity theft.  Other resources are available through the Office of the Illinois Attorney General:

Illinois Attorney General
500 South Second Street
Springfield, IL 62706
(217) 782-1090

Federal Trade Commission
Bureau of Consumer Protection
600 Pennsylvania Ave., NW
Washington, DC 20580
(877) 382-4357

The University takes its role of safeguarding your personal information very seriously and truly regrets that this situation occurred. 

If you have additional questions,
please contact (844) 341-2201,
from 8:30 am to 5:00 pm, Monday through Friday.

Chief Information Officer
HIPAA Privacy and Security Official